SentriGuard® is Coming to VCCAR

SentriLock, the leading provider of secure and reliable access solutions, is launching on June 23rd. This new partnership is set to bring significant value and enhanced convenience to all members of the Ventura County Coastal Association of REALTORS®.

SentriLock is committed to equipping you with the most effective tools available, and bringing SentriGuard to VCCAR real estate professionals is a testament to that dedication.

Why We're Transitioning

Enhanced Security

Protecting property access remains a top priority. SentriLock offers advanced security features, detailed access tracking, and improved control over lockbox activity, helping provide greater peace of mind for agents, sellers, and homeowners.

Mobile First Convenience

SentriLock provides a seamless mobile experience that allows members to access lockboxes, manage showings, and view important information directly from their smartphone, reducing the need for additional devices and simplifying day-to-day operations.

 

Investment in the Future

This transition reflects VCCAR’s commitment to providing members with innovative tools that support business growth and enhance the client experience. By adopting modern technology, we’re helping ensure our members have access to reliable solutions that meet the evolving needs of the real estate industry.

LockBox Exchange: Getting You Set-Up

Join VCCAR and SentriLock at our LockBox exchange event. View the details below.

 

Dates: Tuesday, June 23rd – Thursday, June 25th
Times: 9:00am to 4:00pm, each day
Location: Holiday Inn Oxnard, 600 E. Esplanade Dr. Oxnard, CA 93036

 

No appointment is necessary, and there is no cost for the exchange. Lockboxes will be exchanged on a one-for-one basis, and VCCAR staff along with SentriLock representatives will be on-site to assist members, answer questions, and provide guidance throughout the transition process.

Frequently Asked Questions

When will this transition take place?

The lockbox echange will take place June 23rd through June 25th, 2026. Your current Supra access through VCCAR will remain active until July 31st, 2026.

Where do I exchange my lockboxes?

The exchange will be held at:

Holiday Inn Oxnard, by the towers.

June 23rd to June 25th
9:00am to 4:00pm

No appointment is necessary—simply stop by during exchange hours.

Educational training courses will be held every hour at the top of the hour.

How do I activate my SentriLock Account?

Watch your inbox for an activation email from SentriLock. Activation emails are sent every Monday, Wednesday, and Friday until your account has been activated.

What happens after I activate my account?

Once your account is activated, you will stop receiving reminder emails and can begin setting up and using the SentriLock system.

How does the LockBox exchange work?

Lockboxes will be exchanged on a one-for-one basis. Bring your current lockboxes to the exchange event, and they will be replaced with SentriLock lockboxes. There is no cost to exchange your lockboxes. Every additional lockbox that you purchase will cost $120 plus tax.

What if I can't attend the exchange event?

If you’re unable to attend June 23–25, you can exchange your lockboxes at the VCCAR office after the event. Additional training and educational resources will also be available online.

What if I need to access a property in an area that still uses Supra?

Some neighboring associations may continue using Supra. In those cases, you may need to coordinate access directly with the listing agent. Supra is expected to continue offering one-time access solutions for participating markets.

Which nearby markets use SentriLock?

Santa Barbara and Ojai are already using SentriLock. Other surrounding associations may continue using Supra during this transition period.

Can I provide access to inspectors, photographers, or contractors?

Yes. SentriLock offers a one-time access code feature that allows authorized individuals, such as inspectors, contractors, photographers, and other service providers, to access a property without requiring the agent to be present.

When is the last day to make the transition?

The last day to make the transition to SentriLock is July 31st. You can visit the VCCAR office to switch out your lockboxes.

Where can I find updates and additional information?

The VCCAR SentriLock Information Hub will serve as the central location for updates, FAQs, important dates, training opportunities, exchange details, and transition resources. Be sure to check the page regularly for the latest information.

Who can I contact if I have questions?

VCCAR staff and SentriLock representatives will be available during the exchange event to answer questions. You may also contact the VCCAR office for additional assistance throughout the transition.

VCCAR Phone Number: (805) 242-5760

Have anymore questions? Visit the links below to learn more.

Ongoing Updates

Check back regularly for the latest SentriLock transition updates, important announcements, and key deadlines. This page will be updated as new information becomes available.
We are currently on track for our Exchange event on June 23rd, 24th and 25th. If you have not already please check your email for the training registration link from Sentrilock and register for your day of training during the Sentrilock Exchange event. Look for an email with the subject (Sentrilock LLC). Once you are registered please show up for your training time and bring with you all of your Supra Lockboxes (BT LE) models under your name and in our region. You will be able to exchange your Supra boxes at a 1 to 1 swap for your new Sentrilock Boxes at no charge. We look forward to seeing you soon!

Training Center

In-Person Education

Stop by anytime during exchange hours to:

  • Exchange your lockboxes
  • Activate your SentriLock account
  • Receive hands-on assistance
  • Ask questions directly to SentriLock representatives and VCCAR staff

Live Virtual Webinars

Attend a free live SentriLock training session covering:

  • Account setup and activation
  • Using the SentriKey app
  • Opening lockboxes
  • Managing listings and lockboxes
  • Generating temporary access codes

 

Recorded & Video Tutorials

Helpful step-by-step resources for getting started:

  • SentriLock Account Activation Guide
  • SentriKey Mobile App Setup Guide
  • Lockbox Exchange Checklist
  • Creating One-Time Access Codes
  • Assigning a Lockbox to a Property

Video Resources

How to Assign a FlexCode®

How to Take Ownership of a Lockbox 

How to Assign/Unassign a Lockbox to a Property

Support Center

Need additional assistance? Contact either the VCCAR Office, or SentriLock Support for more help. We are here to assist during this transition.

VCCAR Office

SentriLock Support